‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
First identified over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an natural focus for online content feeds.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an advertising revolution, where major corporations are allocating substantial funds to content creators and putting fewer resources into marketing items in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Currently, a wave of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a solution for polishing footwear or prolonging the scent of perfume, and also a remedy for noisy doorways. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, strategists within the corporation amplified the hacks by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. So too were ideas it could lengthen scent duration and restore leather handbags. Suggestions it could brighten smiles or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said interacting online “without killing the party” was essential.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a one-to-many model, where we would just send out ads … Now it’s many conversations, diverse communities. The evolution of platform algorithms means that these audiences appear specific, but they’re not.
“Having your brand advocated by users, talked about by other people, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The strategy reflects seismic changes occurring in how media is consumed, with Gen Z and millennial audiences spending more time on digital networks than legacy broadcast and print media.
This change is evidenced by declines in TV and print advertising. In the UK, advertising income for primary networks have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
This further signifies a merging of functions as large companies almost become production houses themselves, partnering with numerous influencers to boost their products.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow more than they trust ads. This is a persistent pattern.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Marketing investment on the creator economy is growing fourfold quicker than the broader media sector. Across the United States, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.
She added: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”