The Way Covert Recording Exposed a Multi-Million Pound Timeshare Scam

Prosecutors have labeled it as one of the largest scams of its nature in the UK.

In all 14 people have been sentenced for their involvement in a £28 million conspiracy to cheat in excess of 3,500 holiday ownership investors.

The victims were keen to exit long-standing holiday ownership agreements and sought out help.

A large number were from 60 and 80. Over 500 of them lost more than £10,000, and one transferred over £80,000.

Those targeted were faced high-pressure consultations extending for six hours. They were financially worse off, possessing worthless fake "credits" and remained trapped in costly vacation property deals they could no longer use.

The Company Central to the Fraud

The company at the heart of the scam was the organization in question. They collected customers' funds to fund the proprietors' luxurious lifestyle of prestigious schooling, millionaire mansions and exclusive air travel.

The leader at the helm of the company, the company director, was given a seven and a half year sentence in January for deceptive scheme.

On Friday, his partner one of the co-defendants was part of the concluding cases to hear their sentences.

She received a two-year long suspended jail sentence at the judicial venue after confessing to money laundering.

The outcome represents a long time coming and marks a huge win for the people who spoke out, the law enforcement and prosecutors.

The Way the Inquiry Began

The initial awareness of SMT came in the mid-2016. I was working in the investigations unit of a broadcasting service, creating investigative features.

A acquaintance mentioned that his mum had assumed the use of a vacation unit in the Spanish coast and, after years of holidays, had commenced searching to exit the agreement.

It is important to recall how popular holiday ownership had become with English tourists in the 1980s and 1990s.

Vacation properties enabled individuals to occupy the equivalent unit every year, or exchange their weeks with other owners who had properties in other resorts. Approximately 600,000 vacation seekers seized that opportunity.

The initial boom was linked to a many stories about dishonest operators mis-selling investments. They were regularly featured on consumer TV programmes.

The common timeshare contract tied investors in for decades.

In that period, those owners who had enjoyed their regular accommodation in the resort for a long time were getting older, and a significant number were looking to say farewell to their vacation investments.

A number had reduced ability to travel and found it difficult to access their properties. Others just thought they'd got all they wanted from them. And a portion had deceased, in many cases passing on their heirs to assume the contracts - along with their yearly fees and service charges.

The Covert Probe Progresses

This was the situation the relative had been placed. She searched the web for answers and found SMT, a firm whose website claimed to get her out of her contract.

However, having paid a fee and booked a meeting with them, her family smelled a rat.

Subsequent checking revealed many victims reporting they had submitted funds and achieved no result from the service. Indeed, they had suffered financially. A lot of it.

The investigative unit commenced probing what was going on. It quickly became clear that there were dubious individuals operating in the vacation property industry.

A legal professional had numerous client reports waiting to sue SMT.

The team interviewed clients who had dealt with the organization and they each reported similar experiences. They assumed the company would purchase their timeshare off them but when they attended a meeting (for which they made an advance payment) they were told there was no potential buyers.

Rather, they were encouraged - actually pressured - to spend more money acquiring "the company's points system", linked to the outfit's parent company, Monster Travel.

The nature of these rewards was somewhat vague. They sounded like a type of exchange medium, providing reduced-price holidays and services and shopping deals.

And they were apparently "transferable with other owners, at a future date.

Investing money at the time would result in an future return that would cover the company's charges and leave the property owner ahead financially, liberated eventually from their burdensome contract.

An unbelievable offer? Indeed, it was.

A 'Bait-and-Switch Tactic'

Assuming these reports were true, this was a major deception.

This is known as a "deceptive marketing."

An operator - in this case SMT - "baits" the client by advertising a specific service only to then state it cannot be provided, pushing the client towards an alternative, lesser option.

That's illegal. Possessing all the accounts we had assembled, we made the case to discreetly video one of the company's meetings.

This takes time, effort, and compelling reasons for why this is the only way to collect the data necessary to demonstrate illegal activity.

Once authorized, our compact group arranged a consultation with one of the company's representatives in Stratford-Upon-Avon.

Posing as a potential client hoping to help his mother free from her timeshare contract|holiday ownership agreement

Devin Brady
Devin Brady

Lena is a cybersecurity specialist with over 10 years of experience in IT infrastructure and digital risk management.